Returns & Exchanges

Returns & Exchanges Policy

Thank you for shopping with us and choosing our supplements! We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange an item. Please read our Returns & Exchanges Policy outlined below for detailed information on the process.

1. Eligibility for Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.
• The item must be in its original condition, unopened, and unused.
• Supplements with broken seals or packaging will not be eligible for return or exchange, unless it arrived in such condition.

1. Returns:

• If you wish to return an item, please contact our customer support team within the specified timeframe.
• You will be responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
• Once we receive the returned item and verify its condition, we will process the refund to your original payment method.
• Please note that the refund amount will exclude any shipping charges incurred during the original purchase.

1. Exchanges:

• If you would like to exchange an item for a different product, please contact our customer support team within 30 days of purchase.
• You will be responsible for the shipping costs associated with the exchange, unless it is due to our error.
• The item to be exchanged must be in its original condition, unopened, and unused.
• Once we receive the exchanged item and verify its condition, we will process the shipment of the new product.

1. Process for Returns and Exchanges:

• To initiate a return or exchange, please contact our customer support team via email or phone with your order details and reason for return or exchange.
• Our customer support team will provide you with further instructions and a return/exchange authorization if applicable.
• Please securely package the item and include a copy of the original invoice or order confirmation.
• Ship the item back to the designated return address provided by our customer support team.

1. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer support team immediately.
• We may require you to provide photographic evidence of the damage or defect.
• We will arrange for a return label or cover the return shipping costs for damaged or defective items.
• Upon receiving the returned item, we will process a refund or send a replacement, based on your preference and availability.

Please note:

• We reserve the right to refuse a return or exchange if the item does not meet the eligibility criteria mentioned above.
• Refunds may take several business days to process, depending on your original payment method and financial institution.

If you have any further questions or need assistance, please don’t hesitate to contact our customer support team. We value your satisfaction and will be happy to help you with any concerns regarding returns or exchanges.

Thank you for your understanding and cooperation.

Sincerely,

Bio Jenix